WhatsApp Communication Policy

Effective Date: 1 February 2020
Last Updated: 13 August 2026

Feedol Oil provides a WhatsApp chat button on its website to make it convenient for customers, dealers, distributors and other visitors to communicate with us regarding lubricants and related business inquiries.

1. How WhatsApp Is Used

The WhatsApp communication facility may be used for:

• Product inquiries

• Product specifications and information

• Dealer and distributor inquiries

• Business inquiries

• Quotations and commercial discussions

• Order-related communication

• Customer support

• General communication regarding Feedol Oil products and services

2. Information You Provide

When you contact us through WhatsApp, you may voluntarily provide information such as:

• Name

• Mobile number

• Company name

• Business location

• Product requirements

• Quantity requirements

• Inquiry details

• Delivery or business requirements

• Other information necessary to respond to your inquiry

Please do not send passwords, financial credentials, identity documents or other sensitive information through WhatsApp unless specifically requested through an appropriate and secure process.

3. Use of WhatsApp

WhatsApp is a third-party communication platform.

Your use of WhatsApp is subject to WhatsApp’s applicable terms, privacy policy and security practices. Feedol Oil does not control how WhatsApp independently processes information on its platform.

4. Use of Information by Feedol Oil

Information received through WhatsApp may be used to:

• Respond to your inquiry

• Provide product information

• Prepare quotations

• Communicate regarding orders or business requirements

• Provide customer support

• Maintain business records

• Follow up on an inquiry

• Send promotional communications where permitted and where applicable consent has been obtained

5. Promotional Messages

Feedol Oil may send promotional or marketing communications through WhatsApp where permitted by applicable law and where the required consent or other lawful basis applies.

You may request to stop receiving promotional communications by contacting:

feedoloil@gmail.com

A request to opt out of promotional communications will not necessarily stop essential service, transactional or inquiry-related communications.

6. Starting a WhatsApp Chat

By clicking the WhatsApp button and sending a message, you voluntarily initiate communication with Feedol Oil.

The WhatsApp button itself does not constitute an order, purchase agreement, quotation acceptance or contractual commitment.

7. Data Protection

Information received through WhatsApp will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

8. Accuracy of Information

You are responsible for ensuring that the information you provide through WhatsApp is accurate and does not unlawfully infringe the rights of another person or organisation.

9. Business and Product Information

Information communicated through WhatsApp may be subject to subsequent confirmation by Feedol Oil.

Prices, product availability, specifications, delivery terms and other commercial conditions should be considered confirmed only when expressly confirmed by Feedol Oil.

10. Changes to This Policy

Feedol Oil may update this WhatsApp Communication Policy from time to time to reflect changes in our communication practices, WhatsApp functionality or applicable law.

11. Contact

For WhatsApp communication or privacy-related questions:

Feedol Oil
Email: feedoloil@gmail.com
Silvassa, India
Website: https://www.feedoloil.com/