Privacy Policy

Effective Date: 1/02/2020

This Privacy Policy explains how Feedol Oil (“Feedol Oil”, “we”, “us”, or “our”) collects, uses, stores, protects, and processes personal information when you visit or interact with our website and services.

We respect your privacy and are committed to handling personal data responsibly in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules and regulations.

1. About Feedol Oil

Company Name: Feedol Oil
Email: feedoloil@gmail.com
Jurisdiction: Silvassa, Dadra and Nagar Haveli and Daman and Diu, India

For privacy-related questions, requests, or complaints, you may contact us at:

Email: feedoloil@gmail.com

2. Personal Data We May Collect

Depending on how you use our website, we may collect the following information:

Name
Mobile or telephone number
Email address
Address and delivery address, where applicable
Information submitted through contact or enquiry forms
Information shared voluntarily through WhatsApp
Order, enquiry, or service-related information
Website usage and technical information
IP address, browser type, device information, and approximate location where technically necessary
Cookie and similar technology information

We only seek to collect personal data that is reasonably necessary for the relevant purpose.

3. How We Collect Personal Data

We may collect personal data when you:

Visit or use our website
Submit a contact or enquiry form
Request information about our products or services
Contact us by email
Contact us through WhatsApp
Place an order or make an enquiry, where applicable
Subscribe to communications or promotional updates
Interact with our website through cookies or similar technologies

4. Purpose of Processing Personal Data

We may process your personal data for purposes including:

Responding to enquiries and requests
Providing information about Feedol Oil and its products
Processing and managing orders, where applicable
Communicating with customers
Providing customer support
Responding through WhatsApp when you initiate or consent to communication
Sending service-related notifications
Processing payments or coordinating delivery, where applicable
Improving our website, products, and customer experience
Maintaining website security
Preventing fraud, misuse, or unauthorised activity
Complying with applicable legal and regulatory requirements
Sending promotional communications where legally permitted and where appropriate consent has been obtained

The DPDP framework requires processing of personal data for a lawful purpose and provides for notice and consent requirements in applicable circumstances.

5. Consent

Where consent is required, Feedol Oil will seek consent in a manner that is clear and understandable.

The information presented to you may identify:

What personal data is being collected
Why the information is being collected
How the information will be used
How you can withdraw consent
How you can exercise applicable rights

You are not required to provide personal data that is not necessary for the particular purpose.

Where processing is based on consent, you may withdraw your consent by contacting us at feedoloil@gmail.com, subject to applicable law and any legitimate reasons for retaining information.

6. WhatsApp Communication

Our website may provide a WhatsApp communication facility so that visitors can contact Feedol Oil.

When you choose to communicate with us through WhatsApp:

Your WhatsApp account details and phone number may become available to us as part of the communication.
Information you voluntarily send to us may include your name, enquiry details, order information, photographs, documents, or other information.
We may use this information to respond to your enquiry, provide customer support, process an enquiry or order, or provide requested information.
WhatsApp is operated by a third party and its own privacy terms and policies apply to information processed by WhatsApp.

Please do not send sensitive personal information through WhatsApp unless it is specifically necessary and requested by Feedol Oil.

You may stop communicating with us through WhatsApp at any time.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Operate essential website functions
Remember preferences
Understand website traffic and usage
Improve website performance
Maintain website security
Support analytics and marketing activities, where applicable

Where consent is required for non-essential cookies or similar technologies, we may provide an appropriate consent mechanism.

You can also control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Third-Party Services

We may use third-party service providers to support website operations and business activities.

These may include providers for:

Website hosting
Website analytics
Payment processing
Delivery or logistics
Email communication
WhatsApp communication
Security
Marketing and advertising
Website functionality

Third-party providers may process information according to their own terms and privacy policies.

Feedol Oil will take reasonable steps to use service providers appropriate for the relevant purpose and to protect personal data.

9. Sharing of Personal Data

We do not sell your personal data.

We may share personal data where reasonably necessary with:

Service providers working on our behalf
Payment service providers, where applicable
Delivery and logistics partners, where applicable
Website hosting and technology providers
Communication providers
Professional advisers
Government authorities or law-enforcement agencies where required by law

We only intend to share information for legitimate business, service, security, or legal purposes.

10. Data Security

Feedol Oil takes reasonable security measures to protect personal data against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach requiring notification under applicable law, we will take appropriate steps in accordance with the applicable legal requirements.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, or for a period required by applicable law.

We may retain certain information where necessary for:

Legal compliance
Tax and accounting requirements
Dispute resolution
Fraud prevention
Security
Contractual obligations
Establishing, exercising, or defending legal claims

When personal data is no longer required and there is no legal reason to retain it, we will take reasonable steps to delete or anonymise it.

12. Your Rights

Subject to applicable provisions of Indian data protection law, you may have rights relating to your personal data, including the ability to:

Request information about personal data processed by us
Request correction of inaccurate or incomplete personal data
Request deletion of personal data where applicable
Withdraw consent where processing is based on consent
Exercise applicable rights through the means provided by Feedol Oil
Raise a grievance regarding the processing of your personal data

The DPDP framework provides mechanisms for Data Principals to exercise their rights and withdraw consent. The Rules also contemplate clear information about the means for exercising these rights and making complaints.

To submit a request, contact:

Email: feedoloil@gmail.com

We may need to verify your identity before processing certain requests.

13. Withdrawal of Consent

Where processing is based on your consent, you may withdraw your consent by contacting us at:

feedoloil@gmail.com

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Certain information may continue to be retained where retention is required or permitted under applicable law.

14. Children’s Personal Data

Our website is not intended to knowingly collect personal data from children in circumstances where parental or lawful consent is required under applicable law.

If we become aware that personal data has been collected in violation of applicable requirements, we will take reasonable steps to address the situation.

15. External Links

Our website may contain links to third-party websites, platforms, or services.

Feedol Oil is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes in technology
Changes in data-processing practices
Changes in applicable laws or regulations

The updated version will be published on this page with a revised “Last Updated” date.

17. Grievance and Privacy Complaints

If you have a concern, complaint, or request relating to your personal data, please contact us first.

Feedol Oil
Email: feedoloil@gmail.com
Jurisdiction: Silvassa, Dadra and Nagar Haveli and Daman and Diu, India

We will review and address privacy-related requests in accordance with applicable law.

18. Governing Law

This Privacy Policy shall be governed by the laws applicable in India.

Subject to applicable law, disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction in Silvassa, Dadra and Nagar Haveli and Daman and Diu, India.

19. Contact Us

For questions regarding this Privacy Policy or your personal data: